What's inside
A polished demo is not a successful implementation. Vendors practice their demos hundreds of times; a demo shows what the system can do, while an implementation shows what it does for your lab, your workflows, and your regulatory constraints. This eight-slide carousel lays out the five questions that get past the polished non-answer: who will actually be assigned to your implementation, how the vendor handles change orders, whether they can show a real validation package, what happens when the schedule slips, and who owns upgrades after go-live. You can ask all five yourself; knowing whether the answer holds up is the harder part.